Returns And Withdrawal Policy

Right of Withdrawal (EU Consumer Right)

Consumers have the right to withdraw from a purchase within 14 days of receiving goods without giving a reason.

Conditions:

  • Notify us within 14 days.
  • Items must be returned unused and in original condition.
  • Security tags must remain attached.
  • Return shipping costs are the customer’s responsibility unless the item is defective.

Refunds are issued within 14 days after receiving returned goods.
We may reduce refunds if items show additional use.
Statutory consumer rights remain unaffected.

 

Final Sale Items

Items marked “Final Sale” or “Non-Returnable” cannot be returned or exchanged.

This does not affect statutory consumer rights.

 

Security Tag Policy

Certain items include security tags.

  • Items must be returned with the tag intact.
  • Removal or damage of the tag voids return eligibility.
  • Items with removed or tampered tags will be refused.

 

Packaging & Unboxing Video Requirement (Claims)

To protect both customers and our business from fraud or shipping disputes, we require documentation for certain claims.

For claims related to:

·       incorrect items received

·       missing items

·       shipping damage

·       condition discrepancies

·       suspected tampering during transit

customers must provide:

·       a clear, continuous video recording of the package being opened, and

·       visible proof of the shipping label and sealed packaging before opening.

Conditions:

·       The video must begin before the package is opened.

·       The package must remain fully visible in the recording.

·       Claims submitted without this documentation may not be eligible for investigation or compensation.

Customers must report any issues within 48 hours of delivery.

This requirement does not limit mandatory consumer rights under applicable law but helps us process claims efficiently.

 

Tampering & Product Integrity Policy

Due to the high-value nature of our products, all items are inspected, documented, and recorded prior to shipment.

We reserve the right to refuse returns or claims where:

·       there is evidence of wear inconsistent with the original condition listing

·       components have been replaced, removed, or altered

·       serial numbers, authenticity markers, or labels are missing or modified

·       packaging, accessories, or documentation originally included are not returned

Any attempt to alter, substitute, or misrepresent a returned item may result in refusal of refund and further action where appropriate.